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  • Rating would have been higher if it wasn't for the GM/Manager. Food was great (asiago crusted halibut was some of the best fish I've ever had). Service was great, bartender and hostesses went out of their way to ensure customers were satisfied. To my extreme disappointment, the treatment by Kevin (not sure if he was the Manager or GM), was not consistent with the the rest of the experience. Before being seated at a table, I spoke to the hostess and bartenders who advised the Oregon/UofA Pac 12 Championship would be televised in their bar area. I arrived first in my party and had the option to sit my entire party directly at the bar, or in a table with views of the tvs. I was told not to worry, they would be more than happy to slightly shift one the tvs for an even better view from one of the available tables. Once the game commenced, the bartender did in fact shift 1 of the 2 tvs SLIGHTLY in our direction. Which Kevin promptly moved back and from what I can tell, reprimanded his staff. COMPLETELY unacceptable. Nice customer service and nice treatment of your employees who were attempting to satisfy customers. He had a very fake and ingenuine conversation with us trying to explain, which was laughable. I do not see the harm in a tv being moved SLIGHTLY due to a customer request and in fact the fakeness and snottiness he displayed was far worse than the act of moving the tv back. What purpose does a tv on an adjustable stand serve if you are not going to allow it to be shifted? Of course by this time the bar was full and there was no option for us to move to a closer view of the tvs. In this day and age, I'm far more impressed by good customer service than I am with good food. Customer service is the reason why I repeat visits to deserving restaurants. I mean sure, food has to be decent, but there is no excuse for outright bad customer service and by the highest "ranking" employee in the restaurant. No thank you. This was my 2nd visit to the Salty Sow and Kevin was not present for my first experience, which was much better. The bartenders, wait staff and hostesses were so great, that I may give the restaurant another chance, but it won't be soon and I sincerely hope that Kevin won't be there the next time to sour my experience.
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