We ate here on a Saturday afternoon. They were not very busy at all, yet the server was inattentive and acted like he was too busy to really take care of us. He would ask "Do you need anything" (poor choice of words!) and walk away as he was saying it. At the end of the meal, he was very nice and talked with us for a bit. To me, this says that he knows he gave bad service and still wants a good tip. The service is the real reason this place got a bad review.
The food was good, but not amazing. I had a pasta dish and my other half had a stromboli. It tasted authentic to my un-Italian taste buds. If the service had been good, it would probably have gotten 3 or 4 stars.