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  • The wonders of CreditOne..My account got closed, (without a reason that I knew of) Call 1- I try to speak to the person but he was just simply not understanding and too stuck in his script to help .. so I ask to reopen the account online so I can try to fix whatever needs fixing. he says he cant ..so I ask for a supervisor..he says the supervisor would say the same.. I told him I need a supervisor..and if only a supervisor can open it why not transfer me.. I repeated myself until he transferred me.. during the hold..the phone disconnected. awesome Call 2- I tell that rep I was waiting for a supervisor on my last call but their line disconnected..he made me go through the whole thing all over again.. I asked for a supervisor..he refused a few times..then finally transferred me.. while trying to tell my whole thing AGAIN..the supervisor put me on hold..and disconnected..GREAT! Call 3- I again nicely tell the new rep that I was talking to a supervisor and the call disconnected. He says that he cannot get one because they are all in a meeting..uhm..no..they werent.. he kept repeating himself and said someone will call me back in 72 hours...I said I was JUST speaking to a supervisor so thats impossible...he repeated himself more..so I decided to hang up that time Call 4- I ask AGAIN to speak to a supervisor..said my spiel quickly since I know what Im saying..he transferred me right away..guess that meeting only lasted 5 min huh?? Spoke to a supervisor ..he said he couldnt do anything without my CHECKING account info..I told him I was driving and so far no one has mentioned that.. I said I need it open tonight so I can send a payment...he said "I can only open it for you tonight if you have the checking account..call back when you decide to have it in front of you" ..and hung up... REALLY?? Call 5- I give the girl the checking info and she said it will take 7-10 days... HELL? My payment is due in 7 days....why cant I do it over the phone? Cause they will charge me 19.95.. So..I said the supervisor I just spoke to said it would be tonight.. so I asked for another supervisor..she put me on hold..came back..said no one is available..and was about to disconnect but I said I rather wait now then days to be called back.. and currently..I am on hold.. I have never ever closed a credit card but once I pay off this one..it is being CLOSED.. THEY.SUCK.PERIOD.
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