The store manager got back with me via Yelp, which I greatly appreciate. In thinking further about my review, I've amended it somewhat to reflect that the store is much more than just framing. I would still not recommend their framing department, but the rest of the store is well-organized and has a huge selection of art supplies. Plus, the staff seems very eager to offer expert assistance if you want it. So a 1 star for framing and a 5 star for supplies leaves me with an aggregate 3 star review.