I purchased 4 oz of two teas they made a mixture sample of outside. Since this is my first time buying from them I wasn't planning on spending too much plus I still had some tea at home to get through.
The girl who helped me was nice and explained which two teas they brewed and answered my questions the best that she can. In the end I left asking to purchase the smallest size of each teas and she did not try to add extra weight for her commission.
The reason why I'm giving a 3/5 stars is because my husband who was with me felt that they were really trying to guilt me into buying one of their tins. Even when their manager/supervisor implied "if I wasn't willing to spend $6 on their tins ...." implying that I was being cheap not even answering the best way to store it. I know I'm cheap but I'd rather spend my money on their teas instead of their overprice tins.
If you left feeling this way just youtube/google Alton Brown's tea episode and it has the best way to store teas/ brew teas.