When they are good, they are very, very good. When they are off their game they are horrible.
Recently, we have had a string of bad experiences with this Red Robin - to the point that we are seeking a new burger place. We always do take out and our order is almost always wrong. I tried to do curbside pickup and called the number when I arrived to be placed on hold for 9 minutes while I waited. Finally, I went inside to get the order and was treated rudely by the staff. They just don't seem to care.