Called today to get a service repair on my filter/pump and turns out they service where I live which is totally fine! However, Greg spent 25 minutes on the phone with me walking me through some steps to kind of see what the problem might be. He wanted to make sure that I had all the information for when I found a repair company I would be informed as to what was going on. I mean seriously how awesome is that?!?! Who takes the time to be so helpful these days? He could have said sorry we don't service your area but he was incredibly patient and helpful. That's service I want!!!!!!! I would have to give them an A+ just for that:-)))