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| - This is a very stylish, friendly, and serene property connected to Mandalay Bay. I like the look, the suite rooms, and the blissful absence of slot machines in the lobby, but they got several things very wrong for a property seeking to be higher end:
1) Sneaking in phony charges on the bill - I was inexplicably charged twice each night for the resort fee (2x$25) and had to call back, navigating through their nightmare phone system, to get the charges reversed.
2) While they have a fitness center in the Delano, you have to pay an additional $20 fee to use it, or walk a mile into the Mandalay Bay to use theirs for free. Excuse me, what is the resort fee for if not to let your guests use your facilities? I am okay with paying extra for wifi (you expect that), but the charge for using the FITNESS CENTER is just silly.
3) The Franklin Lounge - I was lured here by the promise of craft cocktails. What I found was artfully named sugary drinks. If you are going to position yourself as an artisinal cocktail destination, have SOME spirit forward classics on hand (Negronis, Manhattans etc). A menu of sugary punches and lemon drop variants doesn't do the trick. To be fair, Vesper Bar in the Cosmopolitan is the only property in Vegas that gets the cocktail thing right. Guess I should stick to NYC or SF for my cocktails.
Also, they charge $20 for valet parking, which I think of as unusual in Vegas (or maybe this has changed). Most properties offer valet as a complimentary service - you just tip the valey heartily.
If you get a good room rate here, go for it. The rooms are stylish and comfortable, and they may just be working out some kinks. However, don't expect anything near a Cosmo or Wynn type of experience.
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