Been a loyal customer to Upper Crust for years. I used this company to cater for our company a few times.
Come to find out that the business was recently sold to new owners. Ordered our first pizza and was told it would be done in 30 mins. I arrived around 40 mins later to pick up. Guy behind the counter (beleive he may of been the owner) was utterly rude. Politely asked how much longer it would be. He first and only response "don't know. Haven't put the pizza in the oven yet. If you don't want it leave". To say I was shocked is an understatement. Should of taken the previous person who walked out yelling something as a sign.
Oddly enough I would go thru this every time because the pizza us just that good. One of my favorites. Get home and take my first bite. Recipe has completely changed. Now tastes like similar pizza chains. Not bad by any means but definitely not the Upper Crust I've grown to love over the years.
As mentioned above, I'd deal with the rude and disgusting behavior if the recipie was the same. I'm a gluten foe punishment I know. If in want this new pizza they make I will just go to one of the local pizza chains. The thousand or so we spend a year on catering will go to a more deserving, polite and respectful company.
Wish things where the way they used to be instead of watching poor ownership run a long standing business into the ground.
Would of given them 1 star but I have to be fair. The pizza wasn't the same but it wasn't awful either.