I received an email back from the hotel manager. I do think they could have compensated me for the night we had to move rooms but at least they responded. I would not stay here again.
I am in receipt of comments regarding your experience at our hotel. Please accept my sincere apologies for the issues you encountered. I am looking into each of the points you have raised and taking corrective steps.
I have met with our pest control company and had discussions with them to remedy this situation.
I appreciate you taking the time and bring shortcomings to our attention. We certainly plan to take these comments as teaching tools. It is our objective to remedy and win your confidence back.
I look forward to welcome you back to our hotel and demonstrate our sincerity. Please do not hesitate to reach me when your plans call for a visit to our hotel
Sincerely,
--
Jeff Bhatti