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| - I've been going to this cleaners since I moved to the area about six months ago. Their service is fast, but maybe too fast, as at least twice a month I get shirts back with my collar buttons ripped out of the shirt, leaving a sizable hole that makes it difficult to replace the button in the same spot. Never mind the downtime of getting the shirt repaired. Which by the way was never done when they said it would be. Annoying, but not a deal breaker as long as they fix it. What was more annoying was that the woman that typically receives my garments when I drop them off does not pay attention to a word you tell her about what is to be laundered and what is dry cleaned. I guess this ability to be obviously obtuse and disregarding comes in handy when your clothes are damaged and she does not want to accept any responsibility. She always made it seem like she was doing me some favor in repairing them and glossed over the fact that is was them that caused the damage. Even charged me to clean the shirt again even though it had obviously not been worn. Fast forward to a couple of weeks ago. As usual, not paying attention when I asked for a brand new Tommy Bahama silk shirt to be dry cleaned, the lady seemed to put it in with the laundered items. Sure enough, when I picked it up, it fit my size zero wife better than it did me. I brought it back and they insisted that some garments do shrink even when dry cleaned. I own several other TB silk shirts and this shrinking has never been an issue. Unless of course they somehow got mixed in with my laundry and went through a wash and dry cycle. The woman's solution was to stretch the shirt. When I got the shirt back, again not when they promised it, there was no change in the size, just now that all the seams were obviously out of whack and the shirt was completely ruined. When I returned to the store I spoke with the man and as he examined the shirt said "it does not stretch, so it could not have shrunk." Interesting, since that was their solution when I first pointed out the shrinkage. To "stretch" it, which never sounds like a good idea with an expensive garment. This was after his wife walked away in mid conversation and started helping a another customer. Again completely disregarding my hard to break arguments about what happened to the shirt. To shorten a long tale of woe, I came to no resolution with them. They had offered to give me a credit for my next visit, but that wasn't acceptable since they would still admit no fault and I wasn't about to bring any clothes back there anyway. I guess I will call it a $100 lesson and move on. Hopefully my review will save someone else the headache.
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