I love Thai and this is pretty close to my house and had an interesting exterior, so as I was perusing deliveries in the area I went out on a limb. After not being able to order online as it told me my house was out of their location, I called in. They said I was in their area, I ordered, and they quoted me 35 minutes. An hour later I called to check on my order and the same woman answered saying it was just leaving and they had a lot of orders..no apologies, no quote of time. I sat and waited 30 more minutes until it finally came to my door. $40 later, I had large servings of cold and soggy spring rolls and two entrees. Definitely disappointed in the lack of customer service and apologies. I have gotten much better Thai delivery for cheaper and will most likely take my business there instead. I understand having lots of orders which is why restaurants usually quote you double the time...I gave my phone number and it is very easy to call and let me know they are running late or are overbooked etc.