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  • I'm disgusted with the filthy liars that occupy automotive repair. I read the previous negative Yelp reviews and thought, it couldn't be worse than Brakes Plus, I was wrong. I was told on the phone after taking my Cadillac to brakes plus and receiving an estimate of $3,063 for brakes and rotors on a car that only has 12,000 miles, that I would only be charged $780 for brakes with tax included at this Firestone. I took my car in this morning and the jackass that took it into the bay, decided to back out and take my CTS-V up to 60-70 miles an hour in a parking lot over speed bumps and slam on the brakes while screaming woohoo!!! I was pissed, seriously, what the hell was this about!? I ran out of the crap office waiting area and confronted him. I asked him why he just did that with my car, when you only need to remove the tires and take measurements of the pads and rotors. He said "I have to see if it's making noise, you know squealing?" I replied "The only squealing was your dumbass as you floored my car through the parking lot and screamed!" His reply was "I'm not working on your car!" To which I said "Signing the indemnification doesn't cover asshole damage to my automobile!" The manager came out and I started filming to the cloud, he was pissed. He asked me what the problem was, I said you know. He then asked me why I was filming him, evidence I said. He said I choose not to be recorded, to which I replied "Go home and shut your door, you're in public and your employee just beat the hell out of my car!" I asked him if he would give me an estimate and honor the quote from the night before? He said "I don't know until we check the car." I filmed the entire 1.5 hours and was told, "we can fix it for $2,650." The problem being, the tolerances showed that I didn't need to change anything for another 15k mikes! I took the car to an honest repair shop in Sun City West and they asked me "has a light come on to replace your breaks?" Well no? Then wait until it does and bring it back to us when it happens. "You usually replace the front first and the rear much later." The name of this company is Sun City Auto Repair. They are honest and kind, I will update the photos and video over the next couple of days. Bottom line, stay the hell away from Firestone on Cotton and Bell road in Surprise!
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