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| - We ordered food for delivery through GrubHub and everything was going smoothly. We got a call when the delivery guy got to our apartments, he couldn't find the place so my wife went outside to find him. Upon finding him she proceeded to hand her the food over the fence because the gate was locked, this would have been ok but he began by just handing her the big bag and 2 drinks all at once. Once again, this would have been ok but he wasn't polite and didn't seem to care that she was in process of dropping a drink while he forced the bag into her face. We let that go, went inside to enjoy our meal. Immediately we saw that the ranch dressing for the fried zucchini wasn't in the bag. The item specifically stated it came with ranch, who can eat them without ranch anyways? Now I try not to keep ranch in the house because it's so unhealthy, so we quickly called the restaurant(trying to have them catch him before he was out of the neighborhood) and they said they would contact him. We received a call back saying that the drive "can't make it" back. The man on the phone then proceeded to say that he would call him again to see if he can do it on another delivery. He called us again to say that driver would NOT return because it is too far -_- If you google maps it from my home to the restaurant, it takes 5 minutes... FIVE minutes! Are you kidding me? Too far? I gave you a 5 dollar tip and you can't stop and drop off some ranch? Seriously? Terrible customer service. They asked if they could "hook us up" next time. And to that I say WHAT NEXT TIME? I chose delivery for a reason, I cannot just go out pick up some ranch seeing as I don't have a car. This completely ruined our meal plans as we had to sit and play phone tag, hoping the delivery guy would be bring us what we should have been brought. We asked for a refund and they still wanted to "hook us up", we insisted on a refund. In the end we had to get it from GrubHub but we got it. We asked for a manger and were told he would be in later. We left a message for him to call us back and we still have not got a return message. For future diners, if you're getting delivery, I'd tip in cash so you know what kind of service you're actually paying for. That jerk didn't deserve my tip if I'm not worth his time. It's unfortunate because I REALLY enjoyed the food, we both got the shrimp & chips and they were delicious. They won't be retaining many customers with that level of service.
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