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  • We just left a weekend stay here at the Hilton Garden Inn. Overall, we had a great experience. The staff was so nice and helpful. Greg at the front desk was wonderful. We called around 10:30am to see if we could check in before 3pm and he made that happen for us- no questions asked. The woman on the phone when my husband called was also great although my husband doesn't remember her name. But he told her it was our anniversary and she had a cold bottle of champagne waiting for us when we got to our room- free of charge! This is a perfect location for someone going to Progressive Field or The Q. It's not too far of a walk to a Browns game either. The only reason I gave 4 stars instead of 5 is because the bed in our room was pretty hard but others may like that. Oh! And we kept hearing this weird, loud noise ALL THE TIME and couldn't figure out what it was. We finally learned it was the elevator going up and down. I would suggest asking to be further away from the elevators.
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