I bought my MINI Clubman new in 2010, Brian was wonderful, he really worked hard to help me decide the options and find the one that I wanted. This is the first car I have owned after having large trucks for many years, I was hesitant to get a car but I LOVE LOVE LOVE my MINI. I have had a few minor issues with warning lights coming on but nothing major, every time I bring it in to this dealer they have addressed any issues quickly and been very informative about what the problem was, they never speak to me as if I'm a woman who is ignorant about vehicles (which I have gotten from almost every other dealer I ever been to!) They always provided me with a MINI loaner and I am in and out in 10 minutes or less :) I will continue to come to this dealer for all of my future MINIs!!