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  • I entered Ladanalds Nails shortly past 2 p.m. one day to get a shellac manicure. I had a business meeting at 4 p.m. at a coffee shop that was around a 10-minute-walk away, so I knew I had plenty of time to get to my meeting on time. The salon was relatively empty, so one of the female employees (who seemed to be an owner) immediately started working on my nails. She was almost completely finished at 3:15 p.m. when the male owner of the salon arrived, took a look at my nails, and appeared to tell the woman to stop working on them (they were speaking Vietnamese to each other, which I don't speak). The male owner then began the long process of removing the polish. My nails looked fine to me, but when I asked him to give me a reason for why he had to start them all over again, he mumbled something incoherent and brushed me off. Throughout the process of repainting my nails, the male owner was rude and brusque to me. I told him when he started on my nails that I had a meeting to get to at 4 p.m. However, he kept dismissing me, and at one point even made a misogynistic remark by asking me if the meeting was with "my boyfriend." I then told him it was a business meeting. The male owner finally finished my nails (which were worst than they were previously done by the woman) around 4:10 p.m. and said, "See? Only 10 minutes late," as if my meeting was unimportant. When I went up to the cash register to pay, I used my debit card. The debit machine wasn't working, so he told me to use the ATM to take out cash. I refused because I did not want to pay an ATM fee just because the salon's machine was broken (which is not my fault/problem). The male owner then offered to let me pay "no tax," which is illegal. I had no choice to comply because I didn't want to pay the ATM fee and I was running late for my business meeting. This was the worst service I have ever encountered at a nail salon, and I am appalled by its illegal business practices. Definitely avoid this place.
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