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| - I hate to leave a bad review but this is the 2nd time I've been here and am disappointed.
I love food. Any splurge purchase I ever make is food related. I love food so much I am a cook by profession and am engaged to a cook. Hell, I even cook on my days off! My 2nd job is in customer service. Needless to say I am a good customer. I spent over $300 the last time I visited. Tonight I spent around $200 (tip included). Same server but I'm not sure she recognized us. I am here to say it was not worth the $$$
We were on time for an 8:30 reservation but there was no one up front. Later I realize the hostess was running food.
The oysters were bangin. We got the grilled oysters and the celeriac/wasabi ones. If the meal had stopped here I would have left completely happy. We ordered the uni melt. It was delicious and super fresh.
Unfortunately the oysters took over 20 min to arrive. After we got our 2nd course (essentially a sandwich) nearly 20 min after, our server finally checked it to ask if we had the oysters yet. If we hadn't that would be pretty terrible that she hadn't checked sooner.
~20 minutes later, the skate arrived. It sounded glorious on the menu promising "Alabama white sauce." It was dropped off by the hostess who struggled to describe it, calling the grapefruit "dragonfruit." Her coworker reassured her it was. She came back later to correct herself.
A major turn off- the skate wing comes with all the bones. On first glance it looks like you can just fork into it, but after doing this, we both got mouthfuls of bones. This wouldn't be so unforgiveable if we were told upon ordering or even upon being served but there was no mention of it. I told the runner that cleared the plates I wish someone would have just told us because we just dug into it and got a mouthful of bones. He apologized but then made the excuse that the staff was still "acclimating" to the new menu. I understand this but warning someone of bones in fish is pretty important. As you see in the picture there were MANY bones, and any less cautious eater could choke on them. The grapefruit was actually really good with the sauce, but the skate itself was borderline salty.
At this point we were regretting ordering so much. We devoured everything delivered within 2 minutes of it arriving - we were so hungry. Our server checked in with us (since we probably looked very impatient) and informed us that the trout dish was being plated right now and that it would be 2 more mins. The trout was delivered by the chef/owner himself and he asked us how everything tasted. Of course we said it was good - the food was fine, it was the service that had been terrible.
Until this dish. The trout was simply deboned and butterflied, served with tiny dots of two different sauces, neither of which I could really taste unless I ate them alone (which I did, just to make sure I wasn't imaging things. The green sauce tasted very leafy and the white sauce still tasted like nothing.) That's it. No side or anything that explains why I paid $26 for it.
Finally, our Japanese sweet potato and sweetbreads came in at the same time, shortly after. We wanted to pack up and leave. My fiance was so upset by the trout dish (or lack thereof) I had lost my appetite. The sweet potato (which our server had upsold us because they were out of the brussel sprouts) was totally different than I imagined. It was basically a loaded baked sweet potato. Not worth $12 when I know it had about $2 food cost--being generous. Why had such a dish come out last? Sweetbreads were okay. They came with a sweet sauce that made me think of bread pudding. The protein was severely underseasoned The veg on the plate was virtually nonexistent.
There is no excuse for this wait. We arrived at 8:30 and left around 10:30. These are small plates and the open kitchen reveals many cooks not moving very fast. The place wasn't even packed and yet I watched as the bar filled up and emptied out before my last course.
Our server was pleasant but really not present other than when trying to sell us more food. I asked for the rest of the food to go and the check. A runner picked up the food nd I told him to pack everything. He didn't take the other half of the potato which we packed ourselves. None of the other things on the sweetbreads dish had been put into the box which is like throwing $10 away. I also watched as our server held a long conversation with a table she obviously knew and watched as a table that got there much later than us got their check before we even got ours. I had to ask for a corrected copy because they charged us for the brussels (which they were out of). My server said "Oh, they forgot to take that off?" Who is "they"? Aren't you my server and didn't I see you print and hand me the check? I don't know why everyone treated me like I was a stupid child that doesn't know anything about restaurants but I guess it was because I spent so much money here.
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