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| - Don't go here with a pre-arranged large group! I am not the person to complain to restaurants about anything.. I normally just pay the bill an never come back if i'm unsatisfied. Our neighborhood club booked us for happy hour for approx. 30-40 people well in advance. The person who arranged it for us told the restaurant that we would need separate checks and they agreed. When we arrived, the server told us there would be one check per table but that we could each give him the credit card and he would figure it out. He claimed that that was policy, their computer couldn't figure out it per couple, and that our organizer was lying when they said the restaurant agreed to separate checks.
They didn't staff up for our large group and the poor waiter was extremely busy and dealing with too many tables. He did not mention the table tip of 18% would be on the total before the happy hour discount. There was no happy hour menu, nor was this gratutity published. We have done other group happy hours and we know this is common practice (paying tip on the pre-discount price, and that would be fine.)... however other restaurants have figured out the bills for us.
The tip on the total would also be fine if he had taken the time to tell each couple what they owed as he had promised. However he just gave us the bill and we had to figure it out. The bill was incorrect in that it came in at the total price. So he redid the bill. This time it came back with the beer charged at an amount different from the main menu. He agreed to take off $1 from the total but never did. A person in our group carefully computed each person's meal plus tax plus 18% tip.
The UNDISCOUNTED total for 8 people for happy hour came to $190 (we each had one appetizer and one drink....their prices are high on appetizers... for example a Caprese salad with 3 slices of tomato, 3 slices of mozzarella and a splash of basalmic vinegar was $13.) Anyway we each paid in, and the total check showed we still owed $10.32. We asked the waiter to figure it out, he refused. We recomputed our bill and we said we were right and we wanted to leave. He said he would call the police (can they call the police if you only leave 9% tip?)
Then he came back and said HE was the manager but he would "eat" the difference in the tip even though he felt it wasn't fair; which made us feel bad. Then he went and got the real manager who recomputed the bill and said, yes we were right. But before he came back we reluctantly paid the waiter/"false manager" the difference so we could leave.
Our group is from one of the largest neighborhoods in Summerlin. I will say that this event is ultimately going to cost them a lot of business. We are not "cheap skates", they only had to explain how to calculate the total. And we would have done it that way... but we didn't know. In fact, ultimately I was the one who figured out WHY there might be a difference. The fact that they advertise "2for1" on drinks but don't say its "per person" and the fact that they don't explain the table tip, and nowhere is it in writing... and then had the nerve to say they would call the police on us for basically reducing the tip for their poor service... UM, even me, mild mannered me, just couldn't put up with it.
The shrimp and crab appetizer was good, the house wine was mediocre, and the caprese salad was not good (tomatoes were hard, cheese was hard). The happy hours at other upscale restaurants in Summerlin have been far better (food wise) and less expensive and better staffed for large pre-arranged groups.
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