Gave it one star because I used to work there so some of the old employees I still rather much enjoy, otherwise would of been zero stars because I remember working there and actually caring what the customer wanted. I specifically asked for melted honey in my tea & it's all clumpy I don't want to sip straight honey. My last visit also had my white mocha frap made with frap roast when I asked for shots. I understand it being busy & being overwhelming but when you're paying that much for a drink it's expected to come out right. Sticking to other locations instead or even other coffee joints. This was a while back now they didn't listen when my mom said one less white mocha pump I know you guys are busy in the mornings but if you actually listen maybe people would tip better or you wouldn't have to remake so many drinks. & Would it kill y'all to actually stir a drink? So I'm not sipping white mocha first instead of coffee? Doesn't take much longer it's a thick sauce you can't just not stir it.