I've had bad experiences having visited the store multiple times now. I'm not well-versed in the world of fitted caps but came in looking for gifts. The employees at the store were not helpful and made it seem like such a burden when I was asking for assistance (e.g. inquiring about a size) even when the store was NOT busy at all (only 1 or 2 other customers). I guess they feel like they have the right to act that way because they're a "flagship" store.