I would give 2.5 stars, which equates to 4 stars for the pizza and 1 star for customer service, divided by 2. The pizza is really pretty good and the value makes it very good to excellent. Unfortunately when you add in the customer service, which is consistently horrid, it is tough to stop here but we often do anyway because we live down the street and it is convenient. Tonight I called at 645 to place an order for carry out and was put on hold so long I hung up and called back, no answer after 2 tries, so I gave up. If their service was even passable we would probably stop in once a week.