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  • Today I came with two girl friends for a therapeutic massage session. Upon arrival we were greeted and helped with sign in immediately, and proceeded to the change room where staff helped us settle in and get ready for the session. We have been to the spa before so we are pretty well aware of the facility there (lockers, showers, etc). The massage session went very well and we had a great, relaxing time thanks to our RMTs. When we went back to the change room to change and retrieve our belongings, this was when we realized our lockers were all unlocked - ALL THREE OF THEM. We did make sure that our lockers were locked before we leave the change room (like I said, we have been there before so we know how to use the lockers, and the staff also explained it to us upon arrival). We checked our belongings immediately and nothing was missing. However, it is alarming because this is supposedly a safe and private facility. When we questioned the staff at the front desk they could not give us a valid explanation (they said something about checking someone's locker that's not work - but how would that open our lockers and its without consent). One of your front desk staff told us not to worry there are cameras everywhere, but that's more alarming - are there cameras in the change room? I wrote an email to them about my concern and never heard back. We were so hoping to come back quarterly to have ourselves a good time - to relax and rejuvunate. We like the RMTs and the facility and the hotel overall but the security worries me.
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