| rev:text
| - I gave this place two more shots. Both times I was utterly disappointed.
The service just keeps getting worse and worse. How?? Does Barrio Queen make it a point to find rude, antisocial hosts and waitstaff?
My second trip back, I met up with a friend on a weekend night. The rush had mostly passed, yet it took a while to be seated. Then, once seated, we waited almost 20 minutes for a waiter to come by our table. We sat outside in the heat without water while several people walked by. When we finally got a waiter, the service was alright--not enough to burn me.
My third trip back, now officially my last, was one of the WORST experiences I've had in a restaurant. It was a weekday night, and I was grabbing dinner with a friend after work. Understandably, Heritage District is busy at dinnertime almost every day. However, Barrio Queen for some reason appeared to be understaffed. The hostesses were telling customers that it would be an hour wait for an inside table, yet half the restaurant was empty. I opted to sit outside again and was told it would be a 5 minute wait. 20 minutes later, my friend and I were still standing in the cramped waiting area. I approach the hostess desk. One woman is standing there looking down cleaning menus. She looks up at me, then decides not to acknowledge me. I say "excuse me" and "hello" multiple times, yet she continues to clean menus. The second hostess approaches and I ask her how much longer the wait will be since we were told only 5 minutes almost 30 minutes ago. She immediately gets an attitude with me and argues that I should expect to wait a long time because its dinner rush? Really? No apology for giving me an inaccurate wait time? I was blown away. She continued to berate me and insinuate that I lying about being told 5 minutes for the wait. I'm not one to get super angry, but I had to turn around and leave because she was so incredibly rude to me.
The best part is that I called and asked to speak to a manager. I had no intention of ever returning, but I wanted to let him know that his host staff were providing a bad customer service experience. Well, I explained my side of the story to him and he was very indifferent about it. It sounded like he was giggling! He told me there must have been a "miscommunication." He offered up a half-assed, insincere apology, so I just hung up. It actually shocks me how hard this place goes out of their way to be the absolute worst to their customers.
TLDR: Barrio Queen's goal is to provide the worst possible customer service in the industry. Not even their delicious margaritas are incentive to return to this hellhole of a place.
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