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| - Decided to come here as friends were visiting out of town and are a fan of kbbq. This place's location can't be beat so we decided out of convenience to give it a try it. Once you enter, there's a lower level and an upstairs. Although not sure what the lower level is for, we headed upstairs. During our visit, Friday evening, the front door was super crowded and we were confused if there was a wait or not - but people were just standing around blocking the door to keep warm?
Anyway, we got upstairs and were served immediately. We were surprised at how empty the store was for a Friday night. There were maybe 10 tables max occupied. We were a group of 4 and to our surprise was only given one grill to use (comparing to the other big franchise Chako, which gives 2 grills for 4 people). The waiter came pretty quickly to take our order and drinks. We had the option to choose individual dinner or all you can eat kbbq which was nice. Of course, we went for kbbq as that was our intention of coming. You order all you can eat on a sheet of paper that has all the items. Variety was decent, but vegetables are an additional $3 though. Side dishes were tiny but was nice to have. Food came promptly, however, the first round, we ordered chicken and few others which didn't all come. I think they miss orders on purpose if you order too many? It's really like how other yelpers mentioned, first 15 minutes was okay but the experience goes downhill from there, especially if you come with a party of 4 and everyone's trying to cram all their food on one little grill. I guess it slows down the cooking process so you don't get to eat as much? Anyhow, we had a total of 2 rounds which I see is the norm from the tables beside us. The service was not overall too bad and the servers did attend to us whenever we needed something. We had the grill changed once and they were pretty prompt about it. For the price, I would say it's decent for what you get but it's too bad they don't include dessert like their competitor. Overall, I still prefer Chako and don't think I would return again.
One issue I had here though was not food or service but the bill. I don't recall seeing it mentioned anywhere but I think they automatically charge a service charge or something because the bill came to $24 after tax which was only suppose to be $18.99 plus taxes. I didn't realize it was more than I should've paid until after I left. Can anyone confirm this?
Ps. it's pretty stuffy and hot in there - bad ventilation - so be prepared to smell like a greaseball coming out of there
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