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  • Horrible experience at the fairlawn house of Hunan. I've eaten here several times dine in but have never gotten food to go. I ordered the seafood nest with no vegetables and extra sauce. My sister picked it up for me, and when she returned with the food there's no nest. That's literally half of the dish missing. I called house of Hunan to figure out why it was missing. The guy who answered sounded clueless and went back and forth with his manager about it, while I could hear every word. Both acted as if I was an annoyance. Finally the guy tells me you have to request the nest and it's $1 extra. When I've eaten in, it's never had to be requested and it doesn't cost anything extra. I relayed this to him only to be told it's different with carry out. Yet the website says $18.95, specifically says "w/ nest" so I had no reason to think it cost extra or wouldn't come with the seafood. So now my sister is on her way back, wasting her time and gas, to get something that should have came with the meal. Oh, and I can't forget that I already payed the full listed price $18.95 so I don't see why I have to spend an extra $1. I suggest you fix your website and update that the nests have to be requested if you're getting food to go, and list the extra $1 customers are required to pay. I manage a business and know false advertising when I see it, and this is a grade A example. You've lost a customer not only because of your error but also because you had no attempt to make it right.
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