What's so funny, man? Just because I didn't like your service or gave you less than stellar review, you think I'm not your customer or that I'm a competing business? The way you handled my review itself demonstrates your professionalism.
Your business need to understand that not all your customers will be pleased with your talk more work less attitude. And, if you can learn from it, your business will thrive. But if you continue to have the same attitude that you exhibited here, you will go down south.