Food = B+
Service = F
Restaurant was only 1/3 full at the time I was there for lunch.
Not great for lunch - I work on Red Ventures Drive in SC (10 minutes away) and I have 1 hour for lunch. Waiting 30 minutes for my food from order to receipt - unacceptable. This restaurant operates in the lunch space, there are many options around for lunch, and as such it is fine that they are not at fast food speed, but most people don't get a 1.5 hours for lunch they get 1 hour. To relax, order, eat and pay I would have needed 1.5 hours here. As such I shoved some food in my mouth, boxed the rest and maybe will eat it later today.
Ask what they are out of - I advised the waitress that it was my first time there. What were the most popular food items? Roasted Chicken and Bandeja Tipica. About 5 minutes later when I attempted to order the Roasted Chicken she advised me at that point that they were out of chicken. Maybe that would have been good information when she was telling me the most poplar item on the menu was the Roasted Chicken???
Restaurant does NOT provide everything promised on the menu - I ordered the Bandeja Tipica which is says "avocado" in the items provided for the meal. No avocado came. When I called after I'd left the restaurant, the waitress told me that the avocados were hard so they couldn't use them. How about telling me that when she delivered my food? Maybe sub a side salad or additional plantains? I paid for a full meal not a partial one.
Angry New York Waitress - Thinking the waitress was not at fault for the slowness, but rather the kitchen I still gave her a 20% tip. Unfortunately that was a mistake because when I called to ask about the incomplete order she decided to argue with me. She told me that the avocados were hard and she then decided to also state that they were not a fast food restaurant and that that 15 minutes was not too long to wait. Sorry, but I watched the clock and from 12:15 to 12:45 is how long I had to wait for my food. I appreciate she's a New Yorker, but we aren't in New York.
They need a lunch menu - $20.00 is too much to pay for lunch. My Bandeja Tipica was $13.99 plus $1.12 in tax plus a $3.00 tip which came to $18.11 total. They need options that are from $7.00 to $10.00 that are smaller combo items.
What I would order if I came for dinner -
* Steak
* Crackling pork
* Plaintains
* Rice
* Arepa
What I would sub or not order at all -
* Beans
* Red sausage