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  • OK; been busy for a week or so, but finally got around to trying to address my problem. So I drive to the branch bank here and talk with one of those so-called personal bankers. Now not to seem officious or something, but I am a platinum/preferred client. So they give me this gal as a personal banker and I tell her my issue and the problems I have had with their customer service call center. She tells me that she is not well versed with trust accounts and cannot help me -- again, an issue of poor training. So she goes to get the branch manager. Now this gal is obviously more experienced and knowledgeable and I tell her my saga again. She says that whomever gave me those stories were wrong. There are no restrictions on trust accounts preventing me for transferring funds from or to those kinds of accounts. So she shows me how to do it. While she is showing me, I notice that she goes thru a series of internet maneuvers that differ slightly from what I have always used, but she says that sometimes you have to use a work around to get around the bugaboos with their computer systems -- WTF??? How the heck am I supposed to know that??? In any event, she solves my problem but I still do not feel comfortable with the way WFB has these "issues" with their computer systems that you need to understand the "alternate methods" to get done what you want done. But at least I got my problem solved but I still think their customer service is sorely lacking when they have the public deal with poorly trained or non-experienced reps.
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