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  • So disappointed by my recent experience at Townhall. I have enjoyed the food and beer selection, but the service.........ugh!!! Went to Townhall on Sunday, June 5th to have dinner and hopefully watch the Cavs game on the patio. Now, I realize it is the NBA Finals and there would be a wait, but what I experienced leaves me upset and frustrated. I stopped at the hostess stand, where I have never received a greeting any time I have entered Townhall, and inquired about the wait for the patio. I was informed that they only had to "wipe down a table and it would be 5 minuites". Wow! I was completely surprised by the wait time & of course it was too good to be true. After standing by the hostess stand for about 15 minutes, waiting for our "5 minute table", the hostess asks if I am waiting for a table. Ummm...yes!!! I proceeded to tell her "yes, you told me it would be 5 minutes to wipe down a table". She then tells me "well let me get your name and put you on the list, should be 15-20 minutes". Ok....so 5 minutes turns into 20. I get it, it is busy, big game, we will grab a beer and wait. As we head to the bar for a drink, another waitress asks if we would be ok with sitting in the front patio. I tell her "no, we would actually prefer the back patio". After about 15 minutes I receive the text from Townhall that our table is ready. Perfect, right on time! Oh wait.........that text was for the front patio, which I said 15 minutes ago that we did not want to be seated at. So now the hostess informs me that it is really a hour wait for the back patio. At this point I am done.There was no apology, no attempt to make it right, nothing. I get being in the customer service industry is trying, but the hostess gives off the impression that she couldn't care less. I have never had such a bad experience trying to get a seat. The lack of communication and hospitality is astounding to me. I'm not asking for VIP treatment or anything close to it, but come on! That being said, we left half our beers on the bar & walked out. Probably won't be back, not because of the menu, but because the staff is incredibly frustrating to deal with.
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