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  • Finally got to eat at the newly open Chicago classic now in Phoenix. Knowing there would be long lines we waited until after 9pm last night. Even then it was still at least another hour before we could get seated. The hostess let us preorder the deep dish to save time, but as it turned out they didn't put the order in until we were seated which meant another 30 minute wait. Shortly following that we were informed they messed up the order and we're not going to have enough food because they had made the wrong size pizza. That's the bad news! The good news is we had a great server who did his best with the situation to take care of us. The manager eventually stopped by to advise us (the corrected) dinner was on her and we even got comped a free appetizer and desserts for all on top of a free dinner! The friendly President of Lou Malnati's, Mark Agnew, was there for the store opening and checked in on us as well apologizing, and offering interesting bits of information about the restaurant and future Phoenix expansion. No worries on our end. Understanding there are always kinks to work out in a new place, we left stuffed and happy. We will be back!
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