My husband and I ordered a custom pizza. When I went to pick it up I left without checking it (rule 1 of basic pickup know-to). My husband had been working 48 hours straight and on the cranky side called and wasn't very nice to the young boy that picked up the phone (West I believe his name was). He was very nice and apologetic. As soon as my husband got off the phone I scolded him for being rude and he felt bad. I drove back to apologize. Instead of them being upset with me due to my husband they were extremely apologetic and very nice. West said not to worry about it and he completely understood. The young girl at the cash register was also very sorry. Everyone always seems very nice whenever I go there.