Barnes & Noble is one of my most favorite places in the world! I love books and the energy of bookstores. Add in a Starbucks and it's perfect! This was my first time at this location. I had placed a book on hold, but didn't realize the prices are cheaper online. The cashier who helped me was so sweet, explaining to me how to order the book in the store with customer service for the same price. When I came back to the register, we couldn't figure out why my member discount wasn't going thru, so they had to call the manager. When the manager arrived, she thought it necessary to "remind me that I am already getting a huge discount" as I am buying online. I am a loyal member of several years. As a manager you should be very careful how you speak to loyal customers, especially when your store is in the dead zone at prime time. Needless to say, I wound up making my purchase with Amazon.