| rev:text
| - My closest grocery retailer is this Smith's. I've been shopping here for 5 years for weekly groceries. On average I spend about $100-150 a week in this store. Today I realized I was running out of a few necessities and made a last minute trip Smith's. I gathered up my toddler daughter got her ready to go and rushed out the door so I can make it back in time for her bed time. I did my shopping at the store and approached the point of sale realizing I forgot my wallet in the rush to get out of the house. However, as someone who works with accounting and with numbers on a regular basis, I've memorized frequently used numbers like my Drivers License number, bank account, and my debit card. I asked the checker at the point of sale if I can speak with a supervisor regarding forgetting my wallet, so I can inform them that unfortunately I don't have my physical payment card here but I do know the card number and wanted to ask if they could do me a favor and manually enter my card for this transaction. The checker called the supervisor, who told me no, they don't have a way to manually enter a card. I informed the supervisor that I spent 5 years working Albertson's as a Front End Manager and I'm familiar with what they can and can't do at a POS. I asked her if she can get a store manager to ask, at this point she gets a radio and asks for Adam. Adam radio's back to her and says that he will not do that. I asked if I could speak with Adam, at this point the checkstand belt is still completely full of the groceries I picked out, and I'm struggling to keep my toddler entertained. About 10 minutes pass and Adam comes out, I explained the situation, I apologized that I didn't have the card on me, and that I do know the number. He explained that he is not allowed to key a credit card transaction. Then I asked, what do you do when the mag stripe doesn't read at the POS. He said they would key it in. Yet he still refused to help me complete my purchase, and stated he is not allowed to key in a card transaction.
So I am writing to explain why a store who has almost no competition in the area has lost me as a customer. The key ingredient to retaining a customer in your store is customer service. When a father with a toddler makes a last minute trip to the store before his daughters bed time, and is struggling with time and keeping his child from having a melt down in the store because the child is tired. The last thing he wants to hear is that the staff doesn't want to help him. I came to spend money, and today as I left the store without the groceries I picked out and a fussy toddler, I realized that if Smith's has no interest in taking a step out of the normal procedures to help me out of a bind.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)