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  • I am officially disgusted with this place. This is not the first time I've had a bad experience. But the sushi is usually good, and it's so close to my house how can I complain. But tonight the manager was so offputting I literally wanted to lose my mind. After spending 14 minutes on hold I decided to drive over to the restaurant which is only two minutes from my apartment. I kept the phone on hold to show the manager. She acted as if I was being inconsiderate for even complaining when they only had two people sitting at one table in the entire restaurant and there was absolutely nothing going on. She was completely rude and unconcerned with the issue at hand. What was even more off putting is that when I mentioned I was also in the restaurant business and was appalled by her behavior, she only seemed to be more done with the conversation. As someone who works in customer service I was left speechless. I could not be more thankful for Ru San's for turning my night around. I had to drive a little further but it was completely worth it. They were slammed but answered my call immediately, took my order and had it ready in 10 minutes. Even though they were super busy when I went inside they were insanely nice and I could not have had a better experience. To the staff members of sushi 101, it seems as if you all think you are better than the job you are working. I think you all need a kick in the ass from life and a little perspective. Shame on you for giving a bad name to restaurants in Charlotte!!
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