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  • We are here for punk rock bowling. We come every year over the past 10 years. We CHOSE to stay at the Gold Spike Oasis and even booked our room early, paying a little bit more than the festival discount. This to our dismay was a huge mistake. Here are our problems, the WIFI does not work. I let the woman at the front desk know about it and she immediately barked that I probably do not know how to use my phone to connect. Fair enough- I have only had my phone for 4 years and may not know how to do it. She then asked to see my phone and tried to do it with no luck. She said she would get back to us as no one else has complained, yet. We tried to get into the pool party, as stated, by PRB gold spike would have priority, it is our hotel and our pool. We do pay that lovely $22 a night amenities fee. The same front desk person said that since we did not book thru PRB directly that we would have to wait in line with the other 300 people. Wait, didn't we pay that nice non negotiable fee (fine.) ??? Our room is clean enough- the housekeepers do seem bring their children to work and occasionally you have to step over them in the hallway to get by. Our room is missing the smoke detector. I am pretty sure this is a huge violation. I would love to call the front desk about it but there are no phones in the room -or alarm clocks. Regards to the free WiFi, the front desk woman apologized and said she is now having problems, as well. She offered us free breakfast for Fiddlestix. The breakfast was great- however, the coupon is outdated and the cashier and I disagreed as to what "eggs breakfast" described and what was included as eggs are not on the new menu. I do travel for a living . I am quite comfortable in motel 6 up to Hilton's. I stay in an average of 4 different cities a week. I am used to customer service of all types. This by far is lacking of service and extremely condescending on all levels. If you want to drink and fight this might be the correct hotel for you.
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