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  • The whole experience has some positives and some negatives. I called and spoke to Lucy about the Groupon deal they were running for 3 hours cleaning, and during the conversation, she told me that they charge extra for a move-in cleaning since we were moving into a new apartment. The extra charges were reasonable, so I went ahead and booked an appointment. On the day of the cleaning, I couldn't be there due to work so my friend opened the door for them and then left. The ladies were very nice. The following day, I went to the apartment and most of it was cleaned well. We noticed that one of the patio was not cleaned, and also the windows were not cleaned. So I txted Lucy to let her know, and she informed me that the patio door was stuck. Since I was working alot, I took her word for it. 2 days after that, I checked the patio door and it was just fine, not stuck at all. Also, the fireplace was untouched, dusty and full of cinders and not cleaned which was supposed to be included in the "move-in" service. I txted Lucky again and she said that their policy is all issues has to be notified within 24 hours of service and they will not fix it anytime after that. I txted her back to tell her that I did bring up the patio issue 24 hours after cleaning but that was not fixed and the patio door was not stuck as they had indicated. She ignored me and never responded. I am disappointed with the response after the service and their unwillingness to fix a small issue.
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