Second time here and I'm still not impressed. First time I found a big strand of hair in my sandwich. Ok they corrected it. I came back and phoned in an order and got the rudest reception " Can't here you", " your phone is really bad" and click hung up on me. Fine call back and placed my order. Got same rude chick, better reception. Still it was "what do want?" Ok it'll be ready for you when you get here. Click and hung up again. No price, time frame or thank you. Picked up my order it was ready, didn't app check-in. Heavenly had problems checking me out and called the rude girl to help. I asked for my free cookie before I got the final total. The rude girl, just says "no you should've given that before we rang you up" and walks away and dismisses me with her hand. Heavenly didn't even give me the total and I still had the $$ in hand. Heavenly made up for it and gave me the cookie. Sandwich was good, but the service really sucks with that girl. Not sure if I'll be back here. I think I'll go to another location.