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| - I'm not going to lie... this whole process was pretty frustrating and I'm going to be totally honest in the hopes that my comments may benefit someone someday.
To start, my first measuring and design appointment was June 8, 2014. Today is Aug 21 and I have finally received my suit. That's a full month later than the estimated delivery date I was given when I paid my deposit. After agonizing over fabric choices and options, I had finally made my decision and gotten to the end (I thought) of the process when I was told my fabric was backordered. I was told maybe they could find some and bring it in and to just go home and I would hear from someone. Then I was told I had to pretty much start over as the fabric just didn't exist. Why was that sample even available to choose from? So upon visit #2 I made my new choices and we proceeded from there.
Then I got the email that my suit was ready. I went in all excited to try it on and see how it looked. (visit #3) Well, it looked pretty bad. More measurements were taken, pins were stuck in and I left.
Then I got another email about a week after that, saying my alterations were complete. So I came in again (visit #4) and asked for my suit. I waited around and someone came out with my jacket, my pants were "missing". So trip #4 was a total waste of my time. Visit #5 I hoped would be better, and I was assured this time both my pants and jacket were there and ready to try on. When I got there and put it on, I was pretty disappointed. Someone (Haseeb is his name) came over to me and said "How do you feel in this suit?" and he walked around me in a circle shaking his head. It was a disaster. I said, "I'm not sure. I'm not too happy with it at all" Nothing fit me at all. We decided it was beyond hope and the only thing we could do was start over from scratch! More measurements were taken by Haseeb. I left, feeling pretty disheartened by the whole experience by now. Visit 6 was yesterday. The suit finally fit fine, but there was a pretty big stain on the right sleeve just above the cuff. Not exactly what I'd like to see on a brand new custom made suit I've never worn. So Haseeb sent it to the cleaners and I left. Visit 7 was today and I was finally able to take it home with me, a full 2 months and 2 weeks after placing the order. I feel like I must say that out of everyone who helped me in my 7 visits to the Toronto store, only Haseeb was useful.
Shop around. Their prices are low, yes. But you get what you pay for. Give yourself lots of extra time!
I must say, however that their choices of fabrics and linings and custom options are pretty impressive and you'll have a lot of fun designing your own suit. And also, even though the experience itself was a bit unpleasant, I did receive my suit in time for the occasion I needed it for, (only because I started it almost 3 months before the date) and it does look pretty sharp. And it's a pretty good value.
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