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  • We've been very disappointed with our service from Speers and wouldn't recommend them. We chose to have a large portion of our home installed with Torlys Cork flooring since Speers had a very large area of their store laid with the same product. We asked MANY questions about it, from maintenance and wear and tear - and we were assured it would be easy to care for. The first issue started with the 'professional' installation - while we cannot prove it, the installers managed to nail through an electrical wire and we had to have a large portion of our upstairs rewired. We contacted Speers to discuss and they never returned our call. While we understand that accidents can happen with unseen wiring, we were disappointed that there was no effort made to remedy the situation. While we love the look of the floors, we have since had severe "bleaching" of the cork. When moving furniture within two rooms, on two different floors, and in two different ends of the house, we noticed that there was distinct lines of the original colour and the areas not covered. We contacted Speers who brought Torlys in to inspect. They refuse to acknowledge there is a problem with it and blame the sunlight - however, we have new UV coated windows (which they suggest), curtains and blinds (which they suggest) and indirect sunlight. They have basically said it is stated in their product line catalogues and on the packaging that bleaching can occur. We were never given a cataloge as we picked the colour based on their store sample, and we paid for the installation so we have no packaging (and never saw it) It's so severe, it would make a future sale of our home difficult. We had been to Speers (and other flooring companies) on a number of occasions and at great lengths to discuss what type of product to purchase. We thought we had done our homework diligently and made the right decision. Obviously we didn't choose a product that would work well in our home, and unfortunately wasted money on what we thought would be a great investment.
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