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| - Alright, I'll edit my review from before from 1 star to 3. I have been here twice since my previous review below & they have been quite slow at night & actually very friendly. It seems they have lost a lot of their bar crowd business, but at least they are turning things around in terms of service and the pizza is a good late night option.
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If this is the best of Italy, I don't want to know what the worst is.
Hands down, by far, the single worst customer service experience I've ever had. The owners are rude, miserable old people who apparently hate their customers.
They are definitely not fans of the late night crowd, yet continue to stay open until 2 or 3 in the morning to catch the bar goers. They never sell their more expensive specialty pizzas at night (I like chicken pesto), nor will they make them by request. The woman, who clearly hates her life, begrudgingly took my order. I asked if any more pepperoni was coming out and all she did was shrug and point to the pans that were out, which I assumed meant 'you choose from what we have,' so I did. When paying I almost laughed at the fact they had a line to tip on - they must be joking. After awhile I started noticing customers walking away with their slices who had ordered after us, so I went back to the counter to check on our order. When I did, not only did I see a fresh pepperoni pizza coming out (how hard would have been for her to tell me one would be out in a couple minutes?), BUT I saw the slices I had ordered being put back out on the pan for someone else to grab. When I stopped them and questioned why my pizza is now sitting back out so they could sell it twice, she very snottily said "well I've been calling you for half an hour." First of all, what were you calling because you neither got my name nor gave me a number. Secondly, there was no possible way, considering we hadn't even been there for half an hour. So I thanked her for her wonderful service and walked away.
A little while later we noticed a friend sitting waiting for his pizza and he told us as he was walking in, the guy who worked there was literally fighting the door with him. I guess he gave up on trying to lock our friend out and let him in - open sign still lit & door unlocked mind you. I don't know why these people hate making money so much, but if you don't want to serve people so late, then don't. It's that simple.
The subpar, overpriced pizza is not worth the crap service - Do Not Go Here!
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