Brandon is the MOST unprofessional GSM I have ever seen. Called my friends liars and refused to hear anything else about the situation. If they are in the wrong they will not admit it he continually argued with us and could not bring anything to the table to prove his side of the deal. From beginning to end everything that was done was wrong and now they are suffering for it with a possible repossession of their car. I'm surprised he didn't stick his fingers in his ears so he couldn't hear what they were saying despite their MULTIPLE attempts at contact with the dealer for a month and they have the records to back it up but he wouldn't hear it. Disgusting customer service. We will be calling Berkshire Hathaway Automotive at this point. As an accounting office employee for a car dealership for over 6 years I am so disappointed that this is the experience they had. I came in with them for support and advice after hearing what they had gone through and after just 5 minutes of listening to him I knew it wasn't going anywhere. Pitiful excuse for a GSM and I have seen my fair share, trust me.