Ordinarily I like Ross. Cute clothes at reasonable prices, good sales and I especially like the home décor and coffee. I've been shopping there since my children were little and over the years have spent thousands on my family, myself and Christmas/birthday gifts.
That said, I will NEVER shop there again. Just last week I bought a cute top. I wore it the next day to a party and received many compliments, so I tossed the bag out with the receipt and tags in it. Two days ago I washed the top (the tag read the standard machine washable and dry lightly). It came out looking horrid, very short on one side and long on the other. I put it in the dryer, hoping it would come out all right, but it just looked worse. I called the store, explained the situation and asked if I could bring it back and the girl on the phone was extremely rude, first telling me "certainly not without the receipt and tags" and then saying "you WASHED it?" I asked to speak to a manager and was on hold for 5 minutes and when the manager came to the phone she was just as horrible, and seemed astonished that I washed it! What the heck? Clothing should last through MANY washings and they both seemed shocked that I wanted to return it after it was ruined in ONE WASH.
Has Ross never heard of customer service? This location certainly doesn't care about their customers' satisfaction.
I would give zero stars if I could.