This review is several months late but this was my experience around March 2016. I guess you could say I've been so shocked by the experience that I couldn't get myself to write a review. I went in for some breakfast and coffee. After I got my food I asked where my coffee was. They handed me a styrofoam cup. I went to the beverage counter and found the coffee. It was cold. Literally, cold. I said, "This coffee is cold." The tall, dark-skinned woman who served me (I'm only describing as such for identification purposes, I'm not racist) said, "All we can do is put it in the microwave for you." I gave it to her to put it in the microwave. At this point I wasn't sure I was willing to drink it. I returned to the beverage counter to look for the cream and Splenda. I found several open containers for it all, but they were empty. "Where's the cream?" "We don't have any," she said as she rolled her eyes and handed me my microwaved coffee. I was floored. I ate my breakfast and threw the coffee away.