It's not about how clean or how salon looks. It's about customer service something that is priceless. Yet I'm very unhappy with Kirsten whom scheduled an appointment with and did not follow through yet she must learn that you don't just set an appt with a client then you wash your hands and say I can't do your hair because you have extensions. Totally Rude! She never made the effort to really work with me. She knew from the beginning I had extentions, yet she just brushed me under the carpet and didn't apply professional and customer service. The fact that she thought that I was going to take this lightly and not complain . You are Defenitely not a professional yet Unclassy, and uncustomer service. Don't trust her she doesn't follow through. She is not credible!