Being a Las Vegas local, we have been to Yard House several times. We usually go to the location on Las Vegas Blvd, but we had some family in town so we thought we would try the Red Rock location. Needless to say the service was sooo horrible last night, my family and I will never be back to Yard House in the future. Which is disappointing since we really enjoy the food & the atmosphere is nice. Las Vegas is a service industry town, so you expect to get at least decent service... especially with soo many restaurant options.
I would not recommend anyone go to the Red Rock location. We had a party of 8 so I understand sometimes there are challenges with larger parties but waiting an hour & a half just to get our food is a bit ridiculous. Our beverages were empty most of the night, our server never checked on us and not once acknowledged the fact that we had waited sooo long to get our food. We would try to get her attention and she would walk past us. When our food finally did arrive, we had asked for a few items such as refills on beers & drinks as well as something simple like tarter sauce for the fish & chips... which our server never brought us. At the end of the night we mentioned how unpleasant the service was to the manager and he didn't seem to care. I guess they are not too concerned with making their customers happy. This was by far the worst service I have EVER had. Very unacceptable.