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  • We absolutely needed a new washer and dryer, so I went to Sears Outlet on my lunch hour to see what they had in stock. That bad choice gave me indigestion... First, no one greeted me. There was someone at the register facing the doors when I walked in, and I never heard a hello. Second, no one helped me. I was in the washer/dryer section for around 20 minutes and even tried to find a salesperson (actually saw a couple walk by) to help me understand the differences in the various models, but no one stopped. Third, minimal organization. They had multiple units of several models scattered around the appliance section. It looked like they tried to organize it at one point and keep the same models together, but then gave up. It was very overwhelming walking through the selection and not being sure if you were seeing the same models in each row. Fourth, exaggerated pricing. I later went to Spencer's, Home Depot and Lowe's and found that the prices at the Sears Outlet were the same for comprable models found at the other retailers. (Seriously... I took photos of the info/price tags at each location.) I know that at least Lowe's and Home Depot have free home delivery AND will haul away the old units for you. Not the case for Sears Outlet. Considering the pricing is the same, I'm not sure what the advantage is. Sorry, Sears Outlet. You lost my business.
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