I was a walk-in with an idea printed out on a piece of paper. Just a simple wording bracelet and I was just trying to get some information. The guy who was there (I'm sorry, I didn't get them name but he had a long beard) was working on someone else but took a little time to see what I was about. He offered to set up an appointment for the next day and we talked about a couple of different times; when I said that the sooner would be better because I might chicken out, he arranged for me to wait until Jess came back from a break and have it done then. (I didn't have to wait very long, 10 or so minutes.) Very accommodating. Jess took me on when she was back. She listened to what I was looking for and tweaked my design a little then started tattooing. This is my first tattoo and I was a little nervous but she made me feel very comfortable about the process. Jess did a wonderful job and took the time to make sure everything was "just right." I'm completely pleased with the end result and with Jester's Court as a whole. I would recommend them to anyone looking for a place and I would also recommend Jess as the artist. I'm already considering a second one and will go back to Jess for it. Very professional, very personable and friendly, very clean and organized.