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| - I will never shop at this location EVER AGAIN. The shop is HUGE, they get that. The staff however, exceptionally rude to the point I called corporate. I get that it's the holiday seasons, and they are busy around Halloween, but the customer service here is lacking extremely.
Little back story..I purchased two costumes before Halloween. I called 3 stores around me and asked if I could exchange, not return, my costumes for something else. All 3 stores told me that was possible and I could even exchange for anything Halloween, including bagged candy. On my way home from the PV area I stopped at this Party City. I had my receipt in hand and approached a worker and asked her to confirm the same story I got from 3 other people. She confirmed... anything in the store including bagged candy, just had to be 40 dollars. I do my shopping, 5 minutes later shes the one to check me out. All smooth sailing until the Manager (long black hair, purple shirt, pointy brown nails) walks by and the clerk asks her to do the exchange. The manager throws a fit saying I cannot get candy, even though her staff just told me it was ok. She threw a fit and took the candy and tossed it behind the counter saying I needed to go get more Halloween stuff. I told her 4 (FOUR) people had told me it was ok. I even showed her the phone numbers of the stores I contacted. She proceeded to tell me her staff doesn't know what they are talking about and apparently have different policies and procedures throughout all of Party City because they are franchise (first I've ever heard of that nonsense).
So here I go, back to go find 30 dollars of useless stuff because I can't get what I was told I could. Finally get things with a Halloween look to them (candy is excluded here too). I wait in line and I get to a male cashier. He tells me "so you know there is a no return or exchange policy right, all sales are final." I'm like yes, but I am doing an exchange. He says "no no no all sales final." Proceeds to shake his head frantically and laughing at me. Now I'm livid. He finally understands that I am conducting an exchange and throws a temper tantrum, threw the phone on the counter after calling a manager and huffed in the background drinking his slurpy raging mad. So now I'm like wow.... that's professional. Same manager comes up. She takes my receipt and starts slamming her fingers on the computer. Doesn't even say a word to me. Then tells me I'm 2 dollars short, and I can buy single candy below. SERIOUSLY!
I could of been fine with the miscommunication of the staff here, and the fact that they make their own rules apparently. But of the 3 people I dealt with only ONE was nice to me. Save your money and go to Spirit. They at least like their job and customers.
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