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  • Ordered a sofa and love seat combination and was told it was on back order and would be delivered in approximately 11 days. On the approximate date of delivery, nothing happened and we never heard from anybody. I called the sales department and asked for a copy of the order since I misplaced my original copy and the man told me he would email it to me and also said he couldn't tell me when the furniture would arrive. The next day I still had not received an email copy of my order so I called the store and asked for a manager, which they refused to connect me with. They said managers are for "operations" only. They sent me to the customer service department where I was told that somebody should have called me regarding the delivery date as well as she apologized that I never received my copy via email. I was also told they could not give me an ETA on the furniture delivery. Somewhat sarcastically, I then asked could delivery of the furniture be next year? She said it could be next year as they have no control over the manufacturer. I couldn't believe what I was hearing. If they treat you this bad before you get your furniture, imagine how bad it will be after! When I said I was going to cancel my order the answer I got was "that's fine". I promptly canceled my order and will NEVER shop here again. I ended up buying two sofas from La-Z-Boy which I absolutely love and the service was outstanding. No comparison.
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